I used to work in an international technical support center...
we used to get calls from US based customers about their internet queries ..
once i got a call where the customer had switched off her modem ..
and i asked her to power on the modem ..it worked and she was back OL
after that :

Customer: "How did you do that???"
Me: "I just switched the power on."
Customer: "Ah well, we're not as computer literate as you."


?? bloody hell .. xD